Terms of service

Welcome !

OSNI provides curated timeless vintage and pre-loved fashion with a pinch of creative influence.


PAYMENT
As of now we accept VISA, MASTERCARD , AMERICANEXPRESS and IDEAL. We're working hard to provide you with more methods of payment soon :)


SHIPPING
Expect items to be shipped within 1-3 business days. Once your order has been shipped you will receive your package’s tracking details via email.

We do not bare responsability over any issue which may occur after your package has been handed over to postal services.

WARNING: If you have placed an order from a country outside the European Union, be aware that customs fees and import taxes might be charged once the package arrived in the country of destination. Your order will be retained by the customs who may ask you to pay additional fees and taxes. These costs must be paid by the recipient of the package. Unfortunately, we have no control over the amount of these fees and are unable to determine the amount, since customs clearance policies and import taxes vary from country to country.
For more information on possible fees, we advise you to contact your local customs office.
* Customs duties may be requested upon customs clearance of your parcels in the following territories, as these have their own customs regulations:
- The overseas departments (Martinique, Guadeloupe, Saint-Martin, Mayotte, Saint Barthélémy, French Guiana, Réunion),
- Overseas Territories (OCT) and Overseas Communities (COM).


REFUNDS AND EXCHANGES
We do not allow returns or exchanges, so please make sure to read all descriptions before making your order to ensure that you will be completely satisfied with your purchase. If you would like additional images or have questions about an item please contact us and we’ll be happy to help. Once your purchase ships, that’s it! Should there be a problem with your order, please contact us right away and we will do everything we can to make things right.


POLICIES AND FAQS
Vintage and pre-loved clothing may show minor signs of wear which is something to expect when buying vintage. Each piece has history and is a treasure in itself. 


CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at hello@osniclo.com.